Question 1

What's your total cost per square foot including site work, permits, and finishes?

Accepted Answer

When you give us details like lot location, soil/grade condition, the level of finish you want (standard, upgraded, luxury), we can provide a detailed estimate per square foot that includes site work, permits, and finishes. Always expect a range rather than a flat number—some lots or finishes add more. It's best to review the estimate line by line so you know what is included and what might be extra.

Question 2

What kinds of unexpected costs might come up? And how are they handled?

Accepted Answer

Common surprises include soil issues, lot grading, utility hookups, permit delays, or weather delays. When these come up, a good builder should alert you immediately, show you the cost or time impact, and get your approval before proceeding. Ask for past examples where change orders happened so you can see how much they added time or cost.

Question 3

What is your timeline, and what can cause delays in this area?

Accepted Answer

Timelines depend on lot prep, permit and inspection scheduling, material lead times, and weather. In Utah County, snow/winter storms and permitting backlog are typical delay factors. Ask the builder for a sample timeline, with milestones, and what buffer they include or how they communicate when delays happen.

Question 4

How will communication work? Who will I talk to if I want updates or have concerns?

Accepted Answer

You should expect a specific point of contact (project manager or superintendent) plus regular updates (weekly or bi-weekly) that cover work completed, what's coming next, and any decisions you need to make. It helps to agree up front how often you want contact (email, phone, site visits) so you're not surprised.

Question 5

What kind of warranty or post-build support do you offer?

Accepted Answer

Important to ask: what's covered, for how long (roof, foundation, plumbing, HVAC etc.), response times for fixing issues, and whether you need to report issues by a certain deadline. It's good if the builder has a written policy or contract section you can review.

Question 6

Can I see examples of past homes you built — in particular the finishes, craftsmanship, and any projects like mine?

Accepted Answer

Yes, you should ask to tour completed homes or see detailed photos (including close-ups of trim, cabinetry, flooring, etc.). Also ask for references—past clients you can talk to, especially those who had custom features or remodels similar to yours.

Question 7

How do change orders work — cost, timeline, approvals?

Accepted Answer

A change order should be documented: what is changing, cost difference, schedule impact. You should approve it in writing before work is done. Ask the builder for examples of change orders from past jobs so you know how often these come up and how much they added.

Question 8

Are you licensed, insured, and compliant with local codes and inspection requirements?

Accepted Answer

Verify the builder's state contractor license, liability and worker's comp insurance. Also ask about their experience with the specific county or city (Pleasant Grove) permitting and building codes. A builder familiar with local regulations is less likely to run into code-related issues that delay or increase cost.

Question 9

What will be included in the contract? Can I get a full scope/line-item contract to understand what's included vs what's extra?

Accepted Answer

The contract should list scope of work (foundation, framing, finishes, fixtures, etc.), materials, who provides what, payment schedule, timelines/milestones, change order process, warranty, inspection schedule. Review the contract carefully, possibly with an advisor. Make sure things you care about (finish quality, materials, hardware etc.) are spelled out.

Question 10

How do material availability and cost fluctuations affect my project? Do you build in contingencies?

Accepted Answer

Materials costs sometimes change (especially flooring, windows, custom fixtures). Good builders include contingency budgets or allow for lead-times. Ask how the builder handles situations when a material you selected becomes delayed or more expensive: will you be offered options, or will it impact your project timeline or budget?

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